Yes, tting.com offers extended warranties for most of our products it sells on tting.com. Please contact a customer service representative for more details.

All our refurbished products come with 90 days manufacturer labor and part warranty.

If your company would like to introduce your products to Tting.com, email us at: bd@tting.com.

You can contact us by calling 1-888-998-8464 or emailing us at service@tting.com.

Please provide us your: 1. Your Sales Order number 2. RMA number 3. Name and Contact information (email and phone number) 4. Reason for contacting us.

After you place an order, Tting will send you an order confirmation via e-mail. Tting will also send you an email containing the tracking number of the item you ordered once it is shipped from our facility. You may also check your order status via the Tting website by logging into your account. If there are any problems with your order, you will receive an email from Tting customer service.

Unfortunately, we do not accept phone, fax or e-mail orders. All orders must be placed online.

Visa MasterCard Discover Network American Express PayPal

It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping.

Security is a top priority at Tting.com. When you submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Access to all of our users' information is restricted. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at service@tting.com to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.

Please call our customer service department cancel your duplicate order.

If an order is placed but the credit card is declined or the shipping address cannot be verified within 5 business days, the order is voided. Automated emails are sent to the customer’s login email address any time there are issues processing the order. There is no way to regenerate a void order. Unfortunately, you will have to re-order online. If your order was voided due to a credit card decline, please make sure you have contacted your credit card company (or bank) prior to replacing your order in case they have a hold on your available funds.

Unfortunately you cannot. If you contact us immediately after placing the order, we can probably make the change(s) you request. If the order has been charged, we cannot make any changes and the order will have to be cancelled.

We do not combine orders for you over the phone. However, if you call us before your orders are processed; we can cancel your orders so you can place a single order for all the items you want. Please understand that we cannot cancel an order once it has been scanned by our warehouse.

We're sorry, but unfortunately, you will have to re-order online. Our internal system does not have the capability to reinstate voided orders.

Tting.com respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details.

If an item is found to be out of stock after your order has been placed, then it will automatically be removed from your order. We will not hold an order because an item is backordered. You will not be charged for the backordered item or for the shipping cost of the item (if you were already charged, you will be refunded). The item that was backordered will have to be re-ordered online when it becomes available again.

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please contact Tting Customer Service if you're unable to locate an item.

• Visa • MasterCard • Discover Network • American Express • PayPal No Purchase Orders, Fax or C.O.D. orders will be accepted. We do not currently accept international credit cards.

For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. The reason we do this is to ensure that both you and us are protected from fraudulent activities. Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field. Please note this only takes 5 minutes and you will never have to do it again once this is completed. Please also make sure your credit card issuer bank's phone number is correctly listed in your Tting.com account information.

Tting charges the appropriate state and/or local sales tax for any order shipping to New Jersey and Texas. Texas and New Jersey residents are charged according to their state and/or local tax rate. Please note that the sales tax for New Jersey and Texas orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.

Products sold by Tting.com are supported by our Standard Return Policy unless otherwise indicated. Merchandise covered by our Standard Return Policy may be returned within 30 days of the original invoice date for a refund or replacement. All returns require an RMA (Return Merchandise Authorization) number. Because many companies offer additional factory coverage, you should contact the manufacturer directly for information regarding eligibility and specific Terms and Conditions.

In general, factory refurbished products are products that wouldn’t otherwise be sold as new, for a variety of reasons. Some reasons include: • Most major retail superstores offer a 30-day money back guarantee on their products and there are those consumers that just simply take advantage of that. These items are returned to the manufacturer, inspected and repackaged like new. • Items where the box or casing was damaged in shipment which are returned to the manufacturer. • The item was returned to the manufacturer because of a slight defect. The part that was defective was replaced by the manufacturer, tested and then repackaged just like new. • The item was returned because of a minor cosmetic blemish on the casing that was corrected. • Demonstration units are also considered factory refurbished. These units are inspected, tested and repackaged. • The box was simply opened. That’s it! • Brand new overstocked items are also labeled factory refurbished. All factory-refurbished products we carry have been cleaned, quality checked and tested. Factory refurbished products are certified at the factory as fully operational, and come with a 90-day parts and labor warranty.

We want you to be completely satisfied with your shopping experience at Tting. When you need to return a product to us, please follow the easy steps listed below to make sure your return is handled promptly and efficiently. Your Options Most products can be returned for either a Refund or for a Replacement of the same item. Refunds are subject to a 15softbreaksoftbreaksoftbreaksoftbreaksoftbreaksoftbreak% 4. RMA Resolution If you requested a Replacement, a new order will be generated once your RMA is approved. You’ll receive standard email updates for the replacement order, just as you would for a newly placed Tting order. If you requested a Refund, a credit memo will be generated once your RMA is approved. You can expect the refund amount to be credited to your original payment method 3-5 business days later. The turnaround time for Refunds often depends on your bank’s policies for making the funds available to you. The overall turnaround time for a return is about 5-8 business days from the time we receive the shipment; (that is, 2-5 business days for RMA processing and 2-3 business days to expedite your refund or replacement.

Most RMAs are processed within 24-48 hours, but a small percentage cannot be resolved without contacting you for further information. If you receive an email from our RMA Inspections staff, it usually means your return was missing part of the product (such as accessories, the retail box, a battery, etc.) that we need in order to accept the RMA. The email will describe the issue and let you know what action you should take, if necessary.

RMA processing time may vary depending on the product and reason for the return but generally processing time is 2-5 business days once the RMA is received and meet all following criteria: 1. Return with RMA number clearly identified in shipping label. 2. Return with all original equipment, components, manuals, cables, documents, and packaging. 3. UPC code (if available) along with retail package. 4. No physical damage caused by customer or by carrier. 5. Item is NOT out of warranty when it is received.

Yes. You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. Tting will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. Tting must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

Yes. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Tting to process your RMA. Tting cannot process RMA returns that are incomplete; incomplete RMAs will be returned to you. In most cases, items sent in for RMA replacement will be replaced with a full item set, including accessories. Please return all accessories with your RMA.

No. Unfortunately, we do not exchange RMA items for different items. We will only replace an RMA'd item with an identical replacement item of the same make and model. If the return policy period for a refund has not yet expired, you can request an RMA Refund (subject to 15% restocking fee), order a new item, and we'll refund your original purchase after we receive your returned product.

It takes us approximately two business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement.

There is a restocking fee of 15 restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA Replacement without any restocking fee to support customers who have received a defective product.

No, Tting.com does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to Tting.com, we will replace the item and ship the replacement to you at no charge. Tting.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.

If an RMA item is found to be on backorder and we cannot obtain the item, you will be notified by email and offered a similar replacement or a refund. We try to contact every customer in this case to find an agreeable replacement item or refund amount.

We keep serial numbers on all products we carry. Occasionally, our customers inadvertently return items that were not purchased at Tting.com. In such a case, the item in question will be returned to the customer with a request to send the correct item.

No, Tting does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to Tting, we will replace the item and ship the replacement to you at no charge. Tting will employ every resource it has to ensure that your item is replaced promptly, without hassle.

Tting.com does not currently ship internationally; we only deliver to locations within the continental United States.

Your UPS package cannot be scheduled to arrive at a specific time of day. UPS Ground packages are delivered anytime between 9:00 a.m. and 7:00 p.m., Monday through Friday. You can use your UPS tracking number to obtain up-to-date information about the status of your package.

A UPS InfoNotice was left on your door to let you know that a package delivery or pickup was attempted. Your UPS InfoNotice contains information to help you complete the delivery or pickup. If the packages were Signature Required, refer to boxes checked by your UPS driver on the UPS InfoNotice. If the UPS driver was able to leave your package at an alternate location, your UPS InfoNotice indicates where the package was left (for example, your garage or back porch). If a package pickup was attempted and you were not available, your UPS InfoNotice indicates the next pickup date and time.

Yes. UPS makes up to three deliveries attempts, excluding Saturdays, Sundays, and holidays.

If this was a first or second attempt, the next delivery attempt will be made on the next business day. Your UPS driver has indicated on the UPS InfoNotice the approximate time range within which the next attempt will be made.

The barcode on your UPS InfoNotice gives you easy access to your package delivery information. By entering this one number, you can track all your packages at UPS.com and receive additional information regarding future delivery attempts for your packages. To track your UPS InfoNotice on the Web, select Tracking from the UPS navigation bar and enter the UPS InfoNotice number as you would a tracking number. The UPS InfoNotice number is located at the bottom of the slip, just above the barcode.

There are several delivery options available. First, look closely at the InfoNotice to see if any instructional boxes are checked. Depending on the requirements of the shipper, you may be able to sign the back of the InfoNotice authorizing the driver to leave your package. Or, in the comments section of the note, you may write another address where the driver should take the package for delivery. You may also submit a Delivery Change Request using the UPS Web site. Enter your 12 digit InfoNotice number on the Tracking page to begin requesting a change of delivery. You may choose from the following options: • Reschedule Delivery: Reschedule a date for delivery at the original address. • Return to Shipper: Return your package to the shipper.

For additional information, please call the customer service telephone number listed on your UPS InfoNotice.

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please Tting Customer Service if you're unable to locate an item.

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please Tting Customer Service if you're unable to locate an item.

Tting does not ship to standard P.O. Boxes.

Tting may decide to package your items separately due to weight or size concerns. The most common reason why multiple boxes are used is for a single order is that Tting uses multiple warehouse locations. If items are stocked in different warehouses, they cannot be boxed together.

When you order multiple items together, your shipping cost is usually reduced, according to weight and size, safety and insurance required. Simply place all items you wish to purchase in the shopping cart, pick your state and method of shipping and apply the shipping calculator. You will be shown a total shipping cost that includes any applicable reductions. For certain items, due to significant shipping discounts already offered by Tting.com, the shipping will be added cumulatively, unless multiple items are purchased. Your shipping charge is always as per the website.

If your order was damaged, misdelivered or tampered with while in transit, please contact Customer Service within 2 business days of delivery. If your order was lost while in transit, please contact Customer Service within 7 business days of not receiving your order.

Unfortunately it does not. All orders are processed and shipped within our 1-2 business day processing timeframe, regardless of the shipping option selected. Although we do our best to ship out all orders the same day they are placed, and we manage it over 99% of the time, we can never guarantee same day shipping on any order. Processing time is not included in your shipping option, so an order shipped using next day air will arrive in one business day from the day it is shipped.